Should Teachers Provide Great Customer Service? Classroom Management by Joel Wagner - June 16, 2016June 19, 20160 This is an updated version of one of the first articles written on this blog about treating education as a part of the customer service industry. The article was originally posted on February 24, 2007. It was edited and updated on June 15, 2016 to reflect a maturation in my approach to teaching as well as writing. You can read the original along with a handful of comments here. In the beginning When I was in college, I was assigned for one of my classes to write out own philosophy of education. It was somewhat noble (“I teach children to be better people through music†or something like that). It was substantially trite. Most importantly, it lacked any passion and it lacked depth. After all, I had not
A Customer Service Oriented Classroom Experience Classroom Management by Joel Wagner - February 24, 2007June 15, 201611 In The Beginning When I was in college, I had an assignment for one of my classes. The assignment was to write up my own philosophy of education. It was somewhat noble ("I teach children to be better people through music" or something like that). It was substantially trite. Most importantly, it lacked any passion behind it. The Interview In my very first teaching job interview, the principal interviewing me asked me what my educational philosophy was. I gave some sort of flimsy answer because I wasn't prepared for the interview. He gave me a chance later on to ask me if I had any questions. I asked him what his educational philosophy was. What he said has stuck with me ever since. He