Paradigm Shift

Should Teachers Provide Great Customer Service?

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This is an updated version of one of the first articles written on this blog about treating education as a part of the customer service industry. The article was originally posted on February 24, 2007. It was edited and updated on June 15, 2016 to reflect a maturation in my approach to teaching as well as writing. You … Read more

A Customer Service Oriented Classroom Experience

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In The Beginning When I was in college, I had an assignment for one of my classes. The assignment was to write up my own philosophy of education. It was somewhat noble (“I teach children to be better people through music” or something like that). It was substantially trite. Most importantly, it lacked any passion … Read more