Should Teachers Provide Great Customer Service?

This is an updated version of one of the first articles written on this blog about treating education as a part of the customer service industry. The article was originally posted on February 24, 2007. It was edited and updated on June 15, 2016 to reflect a maturation in my approach to teaching as well as writing. You … Read more

Help Me Change The World! Seriously

On July 4th, author Timothy Ferriss wrote a blog entry about changing the world. In response to his request for ideas, I wrote: As a teacher, your book has revolutionized the way I intend on teaching next year. I am going to start the year checking emails once a day and then gradually decrease that … Read more

Pay Attention [VIDEO]

This is one of the most powerful presentations I’ve seen that pertains to education. If you are interested in being a better teacher, you cannot miss this. It’s an awesome presentation on integrating technology into virtually everything that we do in education.Not only is it beautiful from a presentation standpoint (clean, uncluttered, visually pleasing), but … Read more